Booking Confirmation and Reminder Emails

Banana sends confirmations and reminders automatically. You don't have to set anything up.

Emails your client receives

• Booking confirmed: right after booking, with the date, time, service and host
• Reminder: about 24 hours before the session
• Booking cancelled: if the booking is cancelled
• Thank you and feedback: about an hour after the session, with a review link

Emails you receive

You (and the assigned team member) get a notification for new bookings, cancellations, and a reminder about 24 hours before.

Timezones

• Your emails use the timezone saved in your account settings.
• Your client's emails use the timezone they were in when they booked.

Make sure your timezone is correct in Language & Timezone.

Good to know

• Blocked-off time does not send emails to clients.
• Emails are sent in the recipient's language when a translation is available.