Troubleshooting: Team Member Invite Email Not Received

If a team member hasn't received their invitation email, it can often be resolved quickly. Sometimes, corporate email firewalls or aggressive spam filters can block these automated invitations.

Fortunately, you can bypass email delivery issues and connect your team member immediately using a direct invite link.

Why Didn't the Email Arrive?

Before manually sharing a link, verify these common causes for a missed invitation:

• Typo in the Email Address: Double-check the spelling of the email address in your Pending Invites list.
• Spam/Junk Folder: Ask the recipient to check their Spam, Junk, or Promotions folders for an email from our platform.
• Corporate Firewalls: If the team member uses a corporate email address (e.g., @enterprise.com), their company's IT department might have blocked the automated message.

Manually Share the Direct Invite Link

When you create an invite, the platform generates a unique, secure URL for that specific user. You can copy this link and send it directly to your team member via Slack, Microsoft Teams, or your personal email.

Method 1: Copying Immediately After Creation

1. Immediately after clicking Create invite link, the confirmation window displays the direct URL.
2. Click the Copy button next to the link.
3. Paste the link into a direct message to your teammate. They will be prompted to join the workspace upon clicking it.

Method 2: Copying an Existing Pending Invite Link

If you already closed the invite window and the recipient reports not receiving the email, you can retrieve the link from your team settings:

1. Navigate to your workspace settings and open the Team members window.
2. Scroll down to the Pending Invites section.
3. Locate the row corresponding to your teammate's email address.
4. Click the Copy link button on the right side of their row.
5. Paste this secure link in a message to your colleague.

Cancel a Pending Invite

If you realize you entered the email address incorrectly, the invite link is associated with the wrong email. You'll need to cancel it to free up your paid team seat.

1. In the Team Management window, scroll to the Pending Invites section.
2. If you are the workspace Owner, click the red Cancel button (marked with a trash icon) next to the pending invite.
3. The invite will be deleted, allowing you to generate a new invitation with the correct email address.